Data Protection Policy

Jijlive Privacy Policy – Your Complete Guide to Data Protection

This page explains in detail how carefully your information is handled at jijlive — what is collected, why it is collected, how long it is kept, and what your rights are.

Last updated: January 2026 SSL 256-bit Secured Fully in Bengali
Version 2.5 – 2026
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Sale to Third Parties
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Data Security Monitoring

How jijlive Keeps Your Data Safe

From technology to policy — the six core pillars of privacy protection at jijlive.

End-to-End Encryption

Your personal information and every transaction record are secured with SSL 256-bit encryption. No third party can access or read this data under any circumstances.

Secure Data Storage

Jijlive's servers operate in compliance with international data center standards. All data is stored in encrypted form and undergoes regular security audits.

Restricted Access

Only authorised jijlive staff can access your data, and only when required for their role. All access is logged.

No Data Sales

Jijlive never sells your personal information to any advertiser or third party. This goes against our core principles.

Right to Erasure

You may request deletion of your stored data at any time. jijlive is obligated to comply, except where retention is required by law.

Marketing Opt-Out

You can opt out of promotional emails or SMS at any time. jijlive respects your preferences.

By using any jijlive service, you agree to this privacy policy. If the policy changes, you will be notified via your registered email or an in-app notification.

1. Introduction & Scope

Jijlive (website: jijlive.best) places the highest importance on user privacy. This privacy policy explains what data jijlive collects, why it is collected, how it is used, and the steps taken to keep it safe.

This policy applies to jijlive's website, mobile app, live chat, and all other digital services. By creating an account, browsing, or using any of our services, you agree to this policy.

We process data in compliance with international data protection standards (GDPR-aligned) and applicable local regulations. Any changes to this policy will be reflected on this page, with the date of the latest update noted at the top.

2. Data We Collect

Jijlive collects data from several sources. A detailed breakdown by category is provided below:

Information collected at registration:

  • Full name, date of birth, and nationality.
  • Mobile number and email address.
  • Current residential address.
  • Preferred language and payment method.

Information collected during KYC verification:

  • Photo of national ID card, passport, or driving licence.
  • A selfie holding your identity document.
  • Mobile banking number verification details.

Automatically Collected Data:

  • IP address, browser type, and operating system.
  • Page visit history and session duration.
  • Device type (mobile or desktop) and screen resolution.
  • Referral source (the page you visited before arriving at jijlive).

Data Collected During Transactions:

  • Deposit and withdrawal amounts, timestamps, and methods.
  • Betting history, market types, and outcomes.
  • Bonus usage history.

jijlive never stores your full credit card number or bank account password. Only the transaction reference number is retained during payment processing.

3. Why We Collect This Information

Jijlive collects data only for specific, defined purposes. Collecting information beyond what is necessary goes against our policy.

Data Type Purpose of Use Legal Basis
Name, age, address Account verification, age confirmation Contractual Necessity
Mobile Number OTP Verification & Security Notifications Security Obligations
ID Document Photo KYC verification, AML compliance Legal Obligations
Transaction History Payment processing, dispute resolution Contractual Necessity
Browsing Data Platform improvements, bug fixes Legitimate Interest
Email address Important Notifications & Support Contractual Necessity

4. Who Your Information Is Shared With

Jijlive does not sell your personal information to third parties — that is our firm commitment. However, limited information may be shared in certain specific circumstances:

  • Payment Processors: Payment gateways such as bKash, Nagad, and Rocket receive only the minimum information needed to complete a transaction. They operate under their own privacy policies.
  • Legal Authorities: In cases involving a court order, investigation, or other legal obligation, we may be required to share information with government authorities.
  • Licensing Authority: Data required for routine audits by international gaming commissions is provided as necessary.
  • Technology Partners: Server hosting and cybersecurity service providers may access limited data for security purposes, under strict confidentiality agreements.

Outside the cases listed above, jijlive does not share your data under any circumstances. Selling information to advertisers, data brokers, or any other third party is simply not something we do.

5. How Long We Retain Your Data

Jijlive retains data only for as long as necessary. Holding data beyond that period goes against our policy.

  • While your account is active: Registration details and transaction history are fully retained.
  • After Account Closure: Transaction records are typically retained for up to 5 years due to legal obligations.
  • KYC Documents: Identity verification documents are retained for 5–7 years in accordance with international AML guidelines.
  • Support Conversations: Retained for 1–2 years after resolution for reference purposes.
  • Browsing Logs: Automatically deleted after 90 days as a general rule.

Once the designated retention period has passed, data is securely deleted or anonymised so that no individual can be identified.

6. Cookies & Tracking Technologies

Jijlive uses cookies on its website and app. Cookies are small data files stored in your browser that help make the website easier to use.

Cookie Type Purpose Duration Status
Session Cookies Keeping you logged in Cleared when the browser is closed Essential
Preference Cookies Remembering Language & Theme Preferences 1 Year Essential
Analytics Cookies Page Visit Statistics 90 days Analytics
Security Cookies Fraud Prevention 30 days Essential
Marketing Cookies Showing Relevant Offers 6 Months Optional

To disable marketing cookies, you can manage your preferences through your browser settings or the privacy preferences in your jijlive account. Please note that disabling session and security cookies may affect the functionality of certain features on the site.

7. Your Rights

As a jijlive user, you have important rights regarding your data. jijlive is committed to respecting and upholding those rights.

Right to Access

To find out what information jijlive holds about you, submit a request to support. Full details will be provided within 30 days.

Right to Rectification

If any of your information is incorrect, you can request a correction through your account settings or by contacting our support team.

Right to Erasure

After account closure, you may request deletion of all data beyond what is legally required to be retained.

Right to Data Portability

You may request a download of the information we hold about you in a readable format (CSV or JSON).

Right to Restrict Processing

You may request that certain types of data processing be restricted, such as marketing communications.

Right to Lodge a Complaint

If you are not satisfied with how jijlive handles your data, you have the right to file a complaint with the relevant licensing and data protection authorities.

8. Security Measures

Jijlive uses industry-standard technology and processes to keep your data secure — with protection applied at both the technical and human levels.

Technical Security Standards:

SSL Encryption
100%
Data Encryption
100%
Access Control
97%
Security Audit
Quarterly
Backup Protection
100%

Jijlive's servers are hosted in data centres certified to the international ISO 27001 standard. All staff receive data security training and are granted access only to the data necessary for their role.

That said, no digital system is 100% infallible. In the event of a security breach, jijlive will notify affected users within 72 hours and take the necessary remedial action.

9. International Data Transfers

As jijlive operates under an international license, some data may be processed on servers in different countries — for example, through payment gateway processing or KYC verification services.

Wherever data is transferred, jijlive ensures that the destination country or service provider upholds the same standard of data protection. GDPR-compliant Standard Contractual Clauses are used for all international data transfers.

Even if your data is processed outside Bangladesh, all protections outlined in this privacy policy remain fully in effect.

10. Contact & Complaints

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact jijlive's Data Protection Team directly.

  • Email: support@jijlive.best (Subject: Privacy Request)
  • Live Chat: Available 24/7 on the website or app.
  • Response Time: 7 business days for standard requests; 24 hours for urgent matters.

If you are not satisfied with jijlive's response, you have every right to file a complaint with the relevant international gaming and data protection authorities.

Contact us to request access to, correction of, or deletion of your information.

Live Chat
24/7 Support in Bangla
support@jijlive.best
Response within 7 business days

FAQs on Account Security

There are several reasons you may be unable to access your account — an incorrect password, a temporary suspension, or the account being locked after multiple failed login attempts. First, use the "Forgot your password?" option on the login page — an OTP will be sent to your registered mobile number so you can set a new password. If you don't receive the OTP or the page isn't working, contact jijlive via Live Chat and verify your identity using your registered name and mobile number. Once the support team confirms your identity, they will help restore your account. For security reasons, your password will never be requested over the phone or by email — anyone asking for it is attempting to defraud you.

Enabling two-factor authentication (2FA) on your jijlive account is straightforward and strongly recommended. With 2FA active, even if your password is compromised, no one can access your account. To set it up, log in to jijlive and click the profile icon in the top-right corner, then go to "Security Settings". From there, enable the "Two-Factor Authentication" option. Each time you log in, a one-time OTP will be sent to your registered mobile number in addition to your password. App users can also verify via push notification. 2FA provides an extra layer of protection, particularly when making withdrawals.
Your Privacy Is Our Responsibility

Trust us with your information at jijlive — we are committed to honouring that trust. Alongside data protection, responsible gaming is also a core priority for us. Play at jijlive, enjoy the experience, and stay safe.

Read our Responsible Gaming Policy →

Experience gaming on a secure platform

Register at jijlive – your data is protected, your transactions are secure.

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